Engineering - Platform - Regional Office Support/Client Services - Associate - Sao Paulo

BR-SP-Sao Paulo
Job ID
2017-37992
Schedule Type
Full Time
Level
Associate
Function(s)
Technology
Americas
Division
Technology
Platform
Employment Type
Employee

MORE ABOUT THIS JOB

What We Do

At Goldman Sachs, our Engineers don’t just make things – we make things possible.  Change the world by connecting people and capital with ideas.  Solve the most challenging and pressing engineering problems for our clients.  Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

 

Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.  Want to push the limit of digital possibilities?  Start here.

 

Who We Look For

Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.

 

YOUR IMPACT

Support a variety of network, system, and software components in a trading and banking environment.  Configuration, troubleshooting and ongoing support will be required with networking equipment, MS Windows servers, Citrix Servers, various workstation hardware, Nortel PBX, IPC MX Voice Trading System, Cisco VoIP gear, Leviton Cable plant, market data products and  third-party trading platforms.

 

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Ensure all production trading systems are fully operational during required market hours.
  • Provide first and second level support to all internal trading personnel and external clients
  • Identify and resolve points of failure in production trading systems, escalating to other Goldman Sachs technical staff, or third party software vendors as necessary.
  • Work with coworkers and Trading Support Desk to ensure effective prioritization and completion of problems and projects.
  • Coordinate with software vendors and outside service providers to resolve problems and complete new projects in a timely and effective manner.
  • Analyze results of monitors and recommend potential improvements to enhance systems availability and reliability.
  • Compile daily problem logs using Remedy -noting system malfunctions, ongoing problems, and current status of all issues.
  • Coordinate with peers, other internal departments, and client contacts to make sure all parties are up to date on open issues.
  • Continually create, update, and publish documentation relating to existing and new procedures.
  • Proficient in LAN administration, knowledge of layer 2 switching, VLAN configuration. Familiarity with CISCO environment.
  • AV support for the office
  • IPT office support
  • Assist with issues in the Southborough Office
  • Support all office hardware and related peripherals

RESPONSIBILITIES AND QUALIFICATIONS

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

 

BASIC QUALIFICATIONS

  • A college degree in a technical field is desirable.
  • Previous experience in supporting production trading systems is also desirable.
  • Any Citrix and Cisco experience is a plus.

PREFERRED QUALIFICATIONS

  • Solid fundamental networking skills including general TCP/IP, routing, port management.
  • Install, configure, and support Microsoft Windows servers and workstations. 3 or more years experience preferred.
  •  Experience supporting client/server based software applications.  3+years
  • Solid written and verbal communications skills.  Offices require high touch and high demand responsibilities.
  • Experience supporting client/server based software applications.  3+ years preferred.
  • Experience supporting Citrix Servers and clients.  3+ years experience preferred.
  • Experience support voice products.  Understanding and support experience of PBXs, Octel VoiceMail Servers, Voice Trading Systems, and Cisco VoIP products desirable.
  • Understanding and support experience with Video IP  helpful

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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