• Savings - Deposit Operations – Savings Specialist – Richardson, TX

    Location(s) US-TX-Dallas
    Job ID
    2017-38724
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Call Center, Consumer Banking
    Region
    Americas
    Division
    Consumer and Commercial Banking Division
    Business Unit
    ODP Operations
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER AND COMMERCIAL BANKING

    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

     

    DIGITAL FINANCE 

    Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

     

    RESPONSIBILITIES AND QUALIFICATIONS

    Responsibilities

     

    The Savings Specialist position is responsible for answering incoming calls from Marcus customers and prospects, providing product information, account opening services as well as account maintenance. Additional responsibilities include:

    • Explaining various online retail deposit products such online savings accounts and certificate of deposits
    • Accessing multiple electronic systems and documenting steps taken to efficiently serve the customer
    • Participating in projects to drive operational excellence
    • Completion of ongoing compliance and remedial training as scheduled
    • Meeting established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers

     

    Basic Qualifications

    • High School diploma or GED
    • 1+ year's related customer service work experience
    • Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

    NOTE: You will be required to be flexible for shift work between 7am and 11pm 7 days per week, with the evolution of expanding these hours sometime in the future. This is a new platform in Goldman Sachs, so there are a lot of exciting initiatives taking place and your willingness to see things through will be paramount to success.

     

    Preferred Qualifications

    • Associates or Bachelor's Degree
    • Six Sigma Lean/Greenbelt certification
    • Excellent interpersonal, relationship building and communication (written and verbal) skills
    • Strong analytical, problem solving, facilitation, organization, and planning skills
    • Solid working knowledge of all Customer Service functions and of the leasing and loan business
    • Understands and can clearly explain terms and conditions
    • Proven follow-up skills
    • Demonstrated ability to proficiently handle and own high-profile escalated situations
    • Professional phone mannerisms with effective customer service relationship skills
    • Passion to improve processes
    • Ability to remove emotion from situation and resolve conflict

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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