• FICC Tech Client and Production Support

    Location(s) AU-Sydney
    Job ID
    2018-47637
    Schedule Type
    Full Time
    Level
    Administrative/Support, Associate, Vice President/Executive Director
    Function(s)
    Technology
    Region
    Asia Except Japan
    Division
    Engineering
    Business Unit
    FICC Technology
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    WHAT WE DO

     

    At Goldman Sachs, our Engineers don’t just make things – we make things possible.  Change the world by connecting people and capital with ideas.  Solve the most challenging and pressing engineering problems for our clients.  Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

     

     

    WHO WE LOOK FOR

     

    Goldman Sachs Engineers are innovators and problem-solvers. We build solutions, as well as provide best-in-class support for our businesses. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.

     

    OUR IMPACT

     

    Asia FICC technology team develops trading and risk management applications to support a diverse and geographically dispersed set of users trading derivatives and securities in a number of fixed income asset classes. In Asia we are based out of Sydney, Hong Kong, Tokyo and Singapore.

     

    The systems we develop and support span functions ranging from quoting (client inquiries), real time risk, trade booking and market data. These applications support both voice trading and electronic market making. The fast paced and dynamic nature of the FICC businesses and the critical nature of our applications means we need to ensure the systems we develop are robust and have a high degree of availability.

     

    YOUR IMPACT

     

    FICC is a fast-paced trading environment with a wide variety of financial products.  We are looking for candidates who are passionate about learning and working with the business to resolve day to day technical issues. 

     

    You must have strong communication skills as you will be working with many different teams front to back across both the business and technical organizations.  You will be working with developers to debug issues and find root causes so some experience with coding is required. 

     

    You will make impact by resolving issues efficiently, managing incidents, identifying recurring issues and coming up with recommendations on where to make investments to bring down support costs.  Lastly, you will help train new users and developers by creating clear and concise documentation for applications and processes.

    RESPONSIBILITIES AND QUALIFICATIONS

    RESPONSIBILITIES AND QUALIFICATIONS

    Your responsibilities include:

    • Help users to quickly resolve issue
    • Create user documentation for applications and processes
    • Create runbooks for faster issue resolution
    • Debug code and determine where changes need to be made to resolve root causes
    • Manage support tickets to track recurring issues and support cost
    • Perform start of day checks to ensure that systems are operational before the trading day starts
    • Use tools to execute configuration changes, modify production data and entitle users to applications
    • Execute BCPs to ensure that backup plans are up to date

     

    Basic Qualifications:

    1. 5+ years of support and incident management experience
    2. Ability to read and debug code (Java/C++/Python)
    3. Strong communication skills
    4. Experience in software release process and change management
    5. Comfortable multi-tasking, managing multiple stakeholders and working as part of a team
    6. Desire to do support as their primary role

     

    Preferred Qualifications:

    1. Experience in supporting trading desks at large investment banks
    2. Experience with SQL
    3. Experience with an object oriented programming language
    4. Knowledge of Fixed Income products (Interest Rates, Credit, Foreign Exchange)

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.

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