• Production Response and Monitoring - Ayco - CIMD Tech

    Location(s) US-NY-Albany
    Job ID
    Schedule Type
    Full Time
    Business Unit
    PWM Technology
    Employment Type



    What We Do

    At Goldman Sachs, our Engineers don’t just make things – we make things possible.  Change the world by connecting people and capital with ideas.  Solve the most challenging and pressing engineering problems for our clients.  Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.


    Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions.  Want to push the limit of digital possibilities?  Start here.


    Who We Look For

    Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment.


    Your Impact:


    The Private Wealth Management (PWM) business provides end to end Investment Management services and advice across a large range of asset classes for high net worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to onboard clients. Our software helps realize a client’s goals and objectives, develops and implements an integrated wealth management plan and delivers first-class client service.


    This role is working on our Production Response and Monitoring (PRM) team and acting as a point of contact for ayco associates and technology.  This associate will work with GS Tech, GS Help desk, and ayco technology to resolve any support issues, triage issues and report on incidents.


    How will you fulfill your potential?

    • Serve as a point of contact between business units, Ayco Technology Engineering Teams and Ayco Technology Senior Leadership
    • Receive, log and manage incidents submitted to the PRM Team
    • Review monitoring toolsets to proactively discover issues that affect application service levels
    • Identify and apply remediation strategies to address application incidents prior to client impacts
    • Contribute to the success of the business and assist in improving the overall customer experience
    • Execute PRM Critical Incident Escalation, notifying staff, monitoring incident bridge phone call, working incident until resolution or work around is implemented
    • Facilitate the immediate restoration of application services during outages (i.e., incident management), and drive retrospective root cause analysis and supporting long term remediation efforts (i.e., problem management)
    • Complete all assigned support tickets

    Basic Qualifications

    • Degree required or college course work in progress, preferably in computer science or information systems
    • 2+ years’ Basic ITIL based Incident and Problem Management experience
    • Knowledge of ITIL best practices, especially regarding incident and problem management procedures
    • Demonstrated ability to fully manage service incidents from inception through incident is resolved or work around is implemented
    • Expertise using reporting toolsets (such as SSRS) to quantify the status of production issues, as well as provide insights into overall trends
    • Strong communication skills in order to address issues with business stakeholders



    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity