• CIMD - Marcus by Goldman Sachs - Project Management - Analyst – Richardson

    Location(s) US-TX-Richardson | US-TX-Richardson
    Job ID
    2019-56345
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Consumer Banking
    Region
    Americas
    Division
    Consumer and Investment Management Division
    Business Unit
    Delivery Centralized
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER (MARCUS BY GOLDMAN SACHS)

    The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team. 

    RESPONSIBILITIES AND QUALIFICATIONS

    Your Impact

    We are seeking an experienced Project Manager to support our operations functions within the Consumer Digital Finance team. Ideal candidates will have extensive experience in classic banking and digital financial products, customer servicing and metrics with the underpinning principal of delivering world class servicing experiences. Expertise in delivery of analytically driven customer experience improvement programs (CSAT, NPS) is required for success.

     

     

    Responsibilities:

    • Collaborate with Operations leadership, the Program Management Office and Process Engineering build teams to design best-in-class customer experiences and the underlying agent-facing and customer-facing systems that deliver these experiences
    • Articulate and execute operational strategy for digital financial products
    • Communicate effectively with operations leadership
    • Establish and maintain a culture of risk management and compliance while delivering a world class customer experience in a contact center operation
    • Define and manage KPIs for a world class customer centric operations team

     

    Requirements:

    • Relevant industry expertise in a portfolio of large scale accounts
    • 2-3+ years of project management experience in digital financial products
    • Expertise in project plan management, written/verbal updates, risk escalation
    • Broad based knowledge of all aspects of contact center servicing for digital financial products and applicable regulatory requirements
    • Strong understanding of key performance metrics and drivers.

    ABOUT GOLDMAN SACHS

    ABOUT GOLDMAN SACHS

    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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