CIMD- Marcus by Goldman Sachs- Customer Delivery Specialist- Richardson, TX

Location(s) US-TX-Richardson
Job ID
Schedule Type
Full Time
Call Center, Consumer Banking
Consumer and Investment Management Division
Business Unit
Project Delivery
Employment Type



The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team. 



Managing suppliers involves the deliberate balancing of risk, performance, relationship and cost management activities. As a member of the Supplier Management team, you will work closely with the Supplier Manager to support our external suppliers who provide goods and services that support Digital Finance. This role plays an important role for the business, working closely with management, third party suppliers, cross-functional teams, and other firmwide stakeholders (Technology, VROs, etc.).

  • Work closely with Supplier Management leadership team and assist with third party management tasks and oversight
  • Liaise with procurement, supplier, and management to resolve site supplier issues and identify trends to assure third party management compliance
  • Perform reconciliation for proper invoice review and payment
  • Act as a resource/SME to the supplier management systems
  • Conduct system testing and IT support
  • Gather key metrics for presentations to management team, including supplier related concerns and issues, noted trends and compliance concerns
  • Support the preparation of ad hoc analysis that enables strong understanding of the business
  • Apply best judgment and demonstrate comfort with ambiguous requests

Basic Qualifications:

  • Proven analytical skills, problem solving ability, meticulous attention to detail
  • High School diploma or GED
  • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with differing levels of product experience
  • Critical thinking and ability to work with deadlines
  • Advanced experience in Microsoft Office products

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in: Science, Mathematics, Statistics, Business or equivalent military experience
  • Proficiency in SAS, SQL, Hadoop
  • Previous experience in supply chain management/vendor management
  • Previous experience in banking/financial services




At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

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