• Research Operations Specialist - User Experience

    Location(s) US-NY-New York
    Job ID
    Schedule Type
    Full Time
    Business Unit
    Digital Experience
    Employment Type

    Goldman Sachs is a leading innovator, transforming the world of finance. Our UX Research team is leading these changes by uncovering what matters most to our users and informing how we can design and build products and services that add value to people’s lives.


    The UX Research Operations team collaborates with researchers to support their study goals and organize the planning and execution of UX research projects. Our core objectives are to provide high quality and reliable research participants; create thoughtful, targeted and effective communication; and develop the operational infrastructure to support a growing international research team.

    The ideal candidate is an extremely organized self-starter with a keen eye for detail and strong project management capabilities. You have the ability to quickly assess and act on research requests, and an affinity toward optimizing processes to increase output, coupled with knowledge of the UX design process and participant recruitment tactics and strategies.



    • Source, screen and schedule participants for research studies (domestic and international) in order to test new features and products, ensuring exceptional sampling and participant quality
    • Advise researchers in crafting research studies, taking care to understand the research goals, constraints, and country-specific considerations in order to find the best possible research participants
    • Source and evaluate research vendors when needed. Interface with legal, security and procurement teams to onboard and pay vendors, including writing statements of work and negotiating business terms and budget
    • Create thoughtful, targeted, effective written communication for high volume and high visibility survey sends, and recruiting efforts. Ensure that all sourcing and messaging is done in compliance with Goldman Sachs policies, and with close coordination and buy-in from appropriate partner teams
    • Experiment with new tools, processes, and techniques to improve the work produced by you and your peers. Continuously propose new ideas and tools for improving workflow & efficiency
    • Manage the pipeline of inbound research requests from various teams across the organization. Prioritize new and ongoing projects, and quickly react to real-time changes
    • Coordinate study logistics for onsite and remote participant research studies including: facility scheduling, A/V equipment management and distribution of incentives, and coordination with international partner teams
    • Document and share lessons learned - develop and maintain team resources including team website, training materials, best practices, playbooks, and commonly used resources
    • Track the effectiveness of screener/surveys and collect metrics about opens, responses and show rate successes and failures to ensure we’re continually improving our tactics
    • Track and organize team expenses, budgets, and reports.
    • Onboard and mentor new team members


    • Minimum of 4 Years of Experience (plus if experience in Research Operations)
    • Work experience coordinating multiple fast moving projects of varying levels of complexity concurrently; working across divisions and timezones.
    • Work experience in a research setting supporting in-person data collection or customer -facing work in the financial industry, for domestic and international studies
    • Familiarity with the UX product development process and UX research methods. Enjoys working closely with researchers and designers
    • Strong stakeholder management and collaborative abilities - Communicates early and often; able to take shifting priorities and timelines in stride and manage change effectively
    • Creative, analytical, and methodical in approach to problem solving - able to identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
    • Self driven initiative and expert time management skills - tackle assignments head on, able to juggle multiple simultaneous requests at exceptional speeds, while paying close attention to the details, and without losing sight of the highest priority items.
    • Process and efficiency guru - Passion for and expert in planning, tracking, organizing logistics, and documentation.
    • Great attention to detail and commitment to quality. Consistently delivers thoughtful, high quality output.
    • Excellent communication skills—you can quickly establish an easy rapport with a wide variety of people through both speaking and writing.
    • Well versed in survey software, such as Qualtrics, Survey Monkey or Typeform, and experience with relevant project management tools, such as JIRA, Confluence, Workfront, Asana, etc is a plus
    • End to end vendor onboarding and management experience
    • A keen interest in technology products and how they are designed, exploring new technology trends, and adopting new tools, software, and equipment.

    Preferred Qualifications

    • Experience as a program manager



    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity