• Services, Hospitality Management, Hospitality Operations and Event Management, Senior Analyst / Associate, Singapore

    Location(s) SG-Singapore
    Job ID
    Schedule Type
    Full Time
    Asia Except Japan
    Business Unit
    Business Services
    Employment Type


    Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firm’s flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firm’s global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm.  CSRE’s vision is to provide the world’s best workplace to the people of Goldman Sachs.  OGS’s mission is to protect the firm's people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management.  We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.



    This role presents the opportunity to ensure day to day delivery of appropriate client experience across all service lines as part of an integrated global program.



    The Asia Pacific Hospitality Operations and Event Management Senior Analyst / Associate is a member of the Corporate Services team with specific management responsibility for delivering excellence in events and conferences in addition to in-office dining, conference, and reception services in Asia Pacific offices.





    Primarily, the Hospitality Operations and Event Management Senior Analyst / Associate role encompasses the below parameters:

    • Work with the Regional Hospitality Lead to support operations across the region to:
      • Deliver Hospitality services across Food, Reception and Conferencing to GS offices and to Global Service Standards
      • Develop and maintain client relationships with key stakeholders across the firm
      • Operational Management and Control including enforcement of Firm policies, vendor resourcing, pricing and service levels
      • Manage operational relationship with on-site service providers to mitigate risk, particularly in food safety and health & safety
      • Manage the Firm’s commercial exposure with the vendor, and oversee the budget and planning process for on-site programs
      • Manage quality and execution in on-site facilities. Partner with operating partners (e.g. Facilities, Real Estate) to drive improvements to amenity space as required
      • Ensure efficient asset allocation & yield management
      • Drive vendor adherence to KPIs & SLAs to support improvement across the business
      • Meet client needs for a unique, superior and best-in-class experience
      • Manage employee and client engagement programs across the region
    • Partners with revenue divisions stakeholders in the commercial management, service excellence and best practices and innovation opportunities in the events delivered in region
    • Partners with vendor teams and is accountable for the oversight, management and execution of divisional events
    • Financial Controls and reporting – responsible for building an accurate and thorough project and event budget and adherence to that budget.
    • Operational vendor management - driving the seamless integration of vendor services to a ‘one team’ model
      • Develops & manages commercial relationships, service providers and strategic partners
      • Liaison with revenue partners on industry trends & relationship with firm clients
      • Manages significant RFPs
      • Vendor Management Office and Procurement Contract Management liaison
    • Take a lead role on environmental management
    • Be an ambassador for the CSRE brand and promote it through marketing communication


    Basic Qualifications

    • Minimum of 2-3 years of experience as an operational manager with front of house hospitality experience in a 5 star environment  
    • Proficiency/fluency in an Asian language
    • Creative strategist and problem solver who delivers dynamic solutions
    • Proven track record of delivering service excellence
    • Strong commercial skills, with experience in marketing communications to internal and external audiences
    • Strong relationship management – ability to engage and influence partners and drive service excellence through these relationships
    • Familiarity with Risk management processes
    • Ability to develop credibility with clients at all levels within the Firm and with a diverse vendor population
    • First class communication, presentation and strategic planning skills with strong emphasis on managing by objectives and performance measurement
    • Experience aligning functional strategy with overall business strategy and/or client’s business strategy
    • Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time and energy

    Preferred Qualifications

    • Managerial experience in Food Services
    • Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
    • Demonstrated client service focus and ability to build relationships across different levels, functions and regions
    • Results-oriented -- ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus




    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity