• CIMD – Marcus by Goldman Sachs – Card Fraud Strategy & Investigations – Associate – Salt Lake City/Richardson

    Location(s) US-NY-New York
    Job ID
    Schedule Type
    Full Time
    Compliance, Fraud, General
    Consumer and Investment Management Division
    Business Unit
    DigFin Project Bus Risk Fraud
    Employment Type



    Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.


    Your Impact

    As a Fraud Associate, you will be responsible for evaluating the circumstances of cases of suspected or confirmed fraud and making recommendations about future measures. You will be responsible for identification, development and investigation of consumer financial services fraud. You will analyze data for patterns and trends and make recommendations to improve policy and procedures.


    • Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool
    • Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
    • Determine action required based on established procedures and work with supervisor to handle more complex cases
    • Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
    • Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
    • Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
    • Manage significant caseload and utilize the company investigation system
    • Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed


    • Bachelor's Degree or equivalent combination of education and fraud experience
    • Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
    • Detailed-oriented and organized
    • Minimum of 3-5 years of experience in financial services or related industries
    • Ability to research and make appropriate decision regarding complex cases
    • Ability to work some rotating weekends and holidays
    • Proven track record of strong leadership skills, experience leading a team preferred



    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity