• AppBank Operations Specialist (ETO - AppBank) - AppBank

    Location(s) US-UT-Salt Lake City
    Job ID
    2019-58354
    Schedule Type
    Full Time
    Level
    Associate
    Function(s)
    Technology
    Region
    Americas
    Division
    Engineering
    Business Unit
    ETO and Vendor Management
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    Did you know that AppBank supports over 2,000 of the Firm’s applications, managing over 30K incidents, 18 million alerts, and 170,000 thousand user support requests per year?

     

    You’ll have the rare opportunity to get a deep understanding of both the technology and business of the Firm, while working in one of the most critical functions for the Firm – supporting systems that enable the business to operate. You will contribute to the transformation of support through cost and risk mitigating utilization of automation and get a deep understanding of the domain and applications you support. Senior stakeholders from business and technology group will rely on you to keep their systems functioning smoothly, to preemptively notify them of any brewing issues before they cause impact and to rapidly troubleshoot and resolve system issues when they occur.

    RESPONSIBILITIES AND QUALIFICATIONS

    HOW YOU WILL FULFILL YOUR POTENTIAL

    • Work actively with team members to analyze and resolve application issues
    • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
    • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
    • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
    • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
    • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
    • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
    • Actively participate in Change management process with view to manage risk in production environment
    • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
    • Develop reports that provide trending statistics to track and manage application health and support service performance
    • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire


    SKILLS AND EXPERIENCE WE ARE LOOKING FOR

    • Master’s degree (U.S. or equivalent) and Five (5) years of software development experience or Bachelor’s degree (U.S. or equivalent) and Seven (7) years of software development experience
    • Computer Science concept of Data Structures in practical use cases
    • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
    • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders

    Preferred Qualifications

    • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud

    ABOUT GOLDMAN SACHS

    ABOUT GOLDMAN SACHS

    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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