CONSUMER (MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.
Are you looking to apply your analytical and creative skills to deliver positive and frictionless digital customer experiences? We are looking for a CRM Manager to join the growing Consumer Wealth Management team. The ideal candidate is resourceful and detail-oriented with prior experience as a CRM Manager on a cross-functional team, collaborating closely with business stakeholders and technical resources to optimize and problem solve for gaps within the CRM tech-stack.
As a CRM Manager, you will engage with key stakeholders across business, product, engineering and brand teams to analyze internal CRM practices, understand gaps and opportunities, and propose solutions. Based on your evaluation of the impact to business, you will prioritize quick wins as well as long-term actions that the team will undertake to elevate and enable CRM team to surpass industry best practices. You will drive maintain and drive the CRM roadmap and action plan to deliver new features and functionality while identifying and measuring key metrics to ensure a best in class customer experience across our web and mobile properties.
This is an opportunity to make an impact in the industry – delivering value to the customer through delightful 1-to-1 personalized experiences and thoughtfully curated features. In this role, you will join a team committed to superior customer experience, operating at a fast pace to improve and extend the consumer product line.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
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