• CIMD Operations - GSAM Strategic Client Services - Alternative Investment Client Services - Analyst/Associate - Chicago

    Location(s) US-IL-Chicago
    Job ID
    2019-58889
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Operations
    Region
    Americas
    Division
    Operations
    Business Unit
    AI Shareholder Services
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    OPERATIONS

    Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

    RESPONSIBILITIES AND QUALIFICATIONS

    YOUR IMPACT

    We are seeking a detailed-oriented candidate who thrives in a fast paced/high energy work environment and welcomes the demands of heavy client interaction. This position is ideal for a person who has knowledge of the pooled vehicle investment business and is looking to deepen his or her client service focus and relationship management skills.

     

    OUR IMPACT

    Goldman Sachs Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. GSAM is one of the pre-eminent investment management organizations globally. Critical to the success of GSAM is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.

    Within GSAM, the Strategic Client Services group is a global sales aligned service organization that provides high quality service and solutions to clients.  Through their client service model, Strategic Client Services enables distribution of GSAM investment products, provides consultative services, scale and controls, all while focused on being accretive financially to the business.  The Alternative Investment Client Services team sits within Strategic Client Services group and is responsible for performing investor servicing in the alternative investments space.

     

    HOW YOU WILL FULFILL YOUR POTENTIAL

    This role involves front line relationship management & communication with our Institutional/High Net Worth clients, agents and sales channels and responding to their needs in a professional, knowledgeable, and diligent manner in order to add value to the client experience. Our products include onshore and offshore hedge funds, private equity funds, and exchange funds. 

    This position requires a thorough understanding of a client service environment and participation in business development initiatives which could require an in-depth understanding of the industry, client base, and systems.

     

    Primary Responsibilities

    • Managing client relationships by serving as primary point of contact with clients & sales channels;
    • A high-level of responsiveness to incoming phone and inquiries from clients and internal parties regarding alternative investment products’ functionality and operations;
    • Understanding and articulating the tax reporting structure of alternative investment products;
    • Communicating and working closely with the sales force to provide high quality service to our clients;
    • Working on special value projects as necessary (i.e. asset development/retention, automation related projects);
    • Partnering with Management and other Service Representatives to build long term successful & scalable service models;
    • Cultivating a service environment targeted towards enhancing the client experience;
    • Analyzing and problem solving, both independently and within the team;
    • Monitoring and escalating service issues to ensure high quality service to clients;

     

    SKILLS & EXPERIENCE WE’RE LOOKING FOR

    Basic Qualifications

    • Client service experience is required;
    • Bachelor’s degree required;
    • Familiarity in alternative investments, preferred understanding from the service perspective;
    • CPA or partnership tax background preferred;
    • Ability to work well in a fast-paced environment;
    • Strong organizational, communication, leadership, interpersonal and time management skills;
    • Strong Communication and Teamwork Skills;

     

    Preferred Qualifications

    • Preferred 3-5 years of relevant experience;
    • FINRA Series 7 preferred (should be obtained within first 60 days on the job)

    ABOUT GOLDMAN SACHS

    ABOUT GOLDMAN SACHS

    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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