• Technical Writer - CIMD - Marcus by Goldman Sachs

    Location(s) US-CA-San Francisco
    Job ID
    Schedule Type
    Full Time
    Engineering, Technology
    Business Unit
    Consumer Tech Project
    Employment Type

    Consumer and Investment Management (CIMD)

    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.



    Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses. It also includes our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of insights and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.




    Technical writers communicate complex information clearly, concisely and accurately. The role involves tasks such as writing conceptual overviews and procedures, working with sample code, or documenting APIs. Technical writers act as a link between engineers, product managers and other facets of the business to deliver a great user experience to both external and internal customers.


    As a technical writer in Consumer Engineering, you will be embedded directly with a development team, working with engineers to:

    • Collaborate and communicate key ideas and decisions in Confluence.
    • Create reference and conceptual REST API documentation.
    • Develop runbooks and troubleshooting guides/FAQs.
    • Ensure code repositories are well documented in a markdown format and adopt a docs-as-code approach.

    The technical writer's ultimate goal should be to help mature documentation as a product for the line of business they support.




    • Bachelor's Degree in Technical Communications, Computer Science, Communications, English, or related disciplines required
    • Minimum of 3 years’ experience required as a technical writer working within the information technology industry documenting APIs, SDKs, web technologies, etc.
    • Experience with source code written in Java, Python and/or JavaScript
    • Financial services industry, particularly consumer banking experience is preferred
    • Strong writing and communication skills required
    • Experience working in an Agile environment preferred
    • Basic experience with standard documentation tools required
    • Experience authoring and deploying an online help system preferred
    • Excellent sense of design, workflow, and content layout required
    • Familiarity with graphic design, UX, web design and CSS concepts preferred
    • Adept at learning new technologies
    • Experience writing technical and end-user support materials
    • Experience using or familiarity with source control (TFS/GIT) required
    • Experience using SnagIt, Camtasia, and Captivate preferred



    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity