CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.
Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.
Job Summary & Responsibilities:
We are seeking an operations manager to support delivery and manage our back office customer contact center and operations within the Consumer Digital Finance team. Candidates must have direct management experience in day to day back office operations processes and applications. Ideal candidates will have experience in all aspects of customer servicing, including payment issue remediation, reconciliations, exception handling, regulatory inquires, account updates, and special handling cases, all with the ability to design and deliver world class servicing experiences. In this role, the candidate will be required to collaborate with Back Office Associate and VP, technology and process engineering teams to design best in class customer experiences as well as the underlying agent facing and customer facing systems that deliver these experiences.
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