• CIMD - Marcus by Goldman Sachs - RTA - Specialist - Bengaluru

    Location(s) IN-Bengaluru
    Job ID
    2020-60564
    Schedule Type
    Full Time
    Level
    Analyst
    Function(s)
    Consumer Banking
    Region
    India
    Division
    Consumer and Investment Management Division
    Business Unit
    DigFin Project Bus Risk Fraud
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)


    The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

     

    CONSUMER

     

    Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money. As a member of the Workforce Management (WFM) team, you will be working closely with the leadership team for the delivering center of Digital Consumer Finance. In your role, you will be responsible for the day-to-day mission control work and scheduling based on workload. This role plays an important and influential role for the business, working closely with management, cross-functional teams and other Firmwide stakeholders (Tech, Specialists, etc.) to maintain service level the business aims.

    RESPONSIBILITIES AND QUALIFICATIONS

    JOB SUMMARY & RESPONSIBILITIES

    • Use workforce management software and contact volume data to manage staffing levels
    • Manage real-time inbound call traffic to help ensure that service levels are met
    • Track technical issues being reported to WFM and work with Technology to identify the root cause
    • Apply problem solving / decision making skills to achieve the highest level of operational efficiency
    • Support the preparation of ad hoc analysis that enables strong understanding of the business
    • Provide suggestions and recommend solutions to possible issues with trends both positive and negative
    • Apply best judgment and demonstrate comfort with ambiguous requests

    BASIC QUALIFICATIONS

    • Fast learner and be able to handle ambiguous tasks and complex data sets
    • Highly motivated and self-driven, comfortable taking direction and balancing independent thinking in the weeds under short deadlines
    • Detail oriented
    • 1 – 2 years of working experience in call center environment
    • Advanced experience in Microsoft Office products
    • Critical thinking and ability to work with deadlines
    • Familiarity with Marcus by Goldman Sachs products and applications

    ABOUT GOLDMAN SACHS

    ABOUT GOLDMAN SACHS

    At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

    We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

    We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



    © The Goldman Sachs Group, Inc., 2020. All rights reserved.
    Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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